Privacy Policy

1. Introduction & Overview

At Indigo Cruice ("we", "our", or "us"), operated out of Alappuzha (Alleppey), Kerala, India, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, process, store, and safeguard your data when you visit our website, make a houseboat reservation, or interact with our guest concierge services.

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2. Information We Collect

To deliver seamless luxury houseboat cruising experiences, we collect personal information directly from you when you interact with our services:

• Guest Identity Data: Full name, age, nationality, and government-issued photo identity details (Aadhaar, Passport, or Voter ID as required by Kerala Tourism & Maritime Police regulations).
• Contact Details: Phone number, WhatsApp contact, email address, and billing address.
• Reservation & Preference Data: Check-in/check-out dates, dietary requirements (Veg, Non-Veg, Jain food preferences), special celebration requests (Honeymoon, Anniversary setups), and guest headcount.
• Payment & Transaction Information: Payment reference numbers and transaction history processed via PCI-DSS compliant payment gateways (e.g. Razorpay). We do not store raw credit card numbers or UPI PINs.
• Technical & Browsing Data: IP address, browser type, device details, and site navigation metrics collected automatically via cookies to enhance user experience.

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3. How We Use Your Information

We use the information we collect strictly for legitimate business and hospitality purposes:

1. Processing and confirming your houseboat bookings, day cruises, and meal preferences.
2. Sending automated SMS, WhatsApp, and email OTPs, booking vouchers, and boarding location instructions.
3. Fulfilling legal and safety compliance mandates issued by Kerala State Port Department and Alappuzha Tourism Police.
4. Improving our website performance, fleet offerings, and guest services.

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4. Data Protection & Security

We implement robust technical and organizational security measures, including 256-bit SSL encryption across all website forms, strict role-based employee access controls, and secure database hashing, to protect your personal information against unauthorized access, loss, or misuse.

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5. Third-Party Sharing

We do not sell, rent, or trade guest personal data to third-party advertisers. We share your information only under the following limited circumstances:

• Service Providers: Banking and payment gateway partners (Razorpay) for payment authorization.
• Statutory & Regulatory Authorities: Government bodies or law enforcement agencies when legally required by Indian maritime or state police regulations.

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6. Your Data Rights & Contact Us

You have the right to request access to, correction of, or deletion of your personal data stored with us. For any privacy queries or data access requests, please contact our Guest Relations Desk: